Shipping Information
🌍 Worldwide Shipping
| Region | Free Shipping Threshold | Shipping Fee (Below Threshold) |
|---|---|---|
| United States & Most Countries | Orders over $49.99 | $5.00 |
| India | Orders over $69.99 | $10.00 |
| South Africa | Orders over $89.00 | $15.00 |
📦 Order Processing & Delivery Time
Order Processing Time: 2–3 Business Days
| Product Type | Estimated Delivery Time |
|---|---|
| Non-Battery Products | 5–7 Business Days |
| Battery-Powered Products | 10–15 Business Days |
🌎 Where Do You Ship?
We currently ship worldwide.
Depending on product type, order details, inventory availability, and destination country, your order may be shipped either from our US warehouse or from our overseas warehouse.
📬 Will Multiple Items Arrive Together?
We do our best to ship all items in a single shipment whenever possible.
However, battery-powered products and non-battery products may be shipped separately, as power banks and other lithium battery products require specialized logistics channels.
As a result, you may receive multiple tracking numbers for the same order.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
🛡️ Worry-Free Purchase by Xcotton (Optional Shipping Protection)
At checkout, you may choose to add Worry-Free Purchase by Xcotton, an optional third-party shipping protection service.
This service helps protect your order against unexpected shipping issues during transit.
📌 What's Covered
🚚 1. Lost Packages
Your package may be considered lost if:
- Domestic shipments are not delivered within 30 days after shipment.
- International shipments are not delivered within 60 days after shipment.
- Carrier tracking does not show the package as delivered.
If your package is confirmed lost, you may receive compensation up to the discounted order value. Shipping fees and taxes are covered only if they were included in the original order total.
📦 2. Partial Loss
If part of your order is missing during transit, you may be eligible for compensation.
Examples include:
- One package is lost from a multi-package shipment.
- Missing items caused by damaged packaging or weight discrepancies.
Supporting documents may include:
- Shipping label with tracking number and recorded weight
- Photos of all sides of the outer package
- Photos and weight of the received items
Compensation is based on the value of the missing item(s), up to the discounted order value.
🚪 3. Porch Theft
If the carrier tracking shows "Delivered" but you did not receive your package, you may be eligible to file a claim.
Supporting documents may include:
- Police report
- Security camera footage
- Carrier-issued loss confirmation
Eligible claims may receive compensation up to the discounted order value.
📦 4. Damaged During Transit
If your item arrives with significant transit damage that makes it unusable (such as breakage, cracking, crushing, or severe bending), you may be eligible for compensation.
Supporting documents may include:
- Shipping label
- Photos of the outer package
- Photos of the product packaging
- Photos showing the damaged area
Compensation:
- Partial Damage: Replacement part cost plus shipping or partial cash reimbursement.
- Complete Damage: Up to the discounted order value.
📍 5. Delivery to the Wrong Address
If the shipping carrier delivers your package to an incorrect address (excluding address errors provided by the customer), you may be eligible for compensation.
Supporting documents may include:
- Order confirmation showing the correct shipping address
- Proof of the correct shipping address
- Evidence showing that the carrier's Proof of Delivery (POD) does not match the order address
Compensation:
- If the package can be recovered, reimbursement of re-delivery costs may be provided.
- If the package cannot be recovered, it will be treated as a lost package.
⏳ 6. Delayed Delivery
If your package is not delivered within the carrier's estimated delivery timeframe, you may be eligible for:
USD $5 compensation per order.
If the package is later confirmed as lost, the remaining eligible compensation (up to the discounted order value) will also be provided.
⏱ Claim Deadline
All claims must be submitted within 90 days after shipment.
Supporting documentation may be required depending on the claim type. All claims are reviewed and processed by Xcotton.
❌ Not Covered
Worry-Free Purchase does not cover:
- Manufacturer defects or product quality issues
- Incorrect items received
- Minor cosmetic damage (scratches, dents, discoloration, etc.)
- Cosmetic damage that does not affect product functionality
- Incorrect shipping address provided by the customer
- Claims submitted after the eligible claim period
📩 How to File a Claim
You may file a claim through any of the following methods:
1. Email Confirmation Link
Open the email you received after purchase with the subject line:
“Xcotton Shipping Protection Placed Successfully”
Click the claim/report button inside the email to start your claim.
2. Claim Portal
https://sp.xcottons.com/parcel#/parcel/parcel-login
3. Contact Xcotton Support
Email: support@xcottons.com
Shipping Protection Claim Portal:
https://sp.xcottons.com/parcel#/parcel/parcel-login
Or contact us:
📧 sales@iaohi.com
We'll be happy to assist you with the claims process.
🔄 Wrong Item Received?
If you receive an incorrect item, please contact us at:
📧 sales@iaohi.com
Our customer support team will assist you as quickly as possible.